![]() This kind of situation can get complicated pretty quick. I lived at that address, but I did not have a utility account In the meantime see if they will let you submit some documentation that shows you did not live there. If someone actively used your name or social security number to establish service, you may need to file official identity theft reports with the proper authorities. Current utility regulations require government-issued identification to establish utility service. If you do not recognize the address at all, ask the company how they linked you to this account. Here are some specific ways you can do this, based on your situation: I never lived at that address You should follow up on the bill to make sure it is accurate. If you cannot get the address and dates of service, file a complaint through CUB or the Illinois Commerce Commission (ICC) right away. Write down everything they tell you about your records. You can ask for a supervisor if you need to. But if you are on the phone, insist on getting the information verbally. Ideally, you should be able to get a bill or letter by mail, email, or fax. End date for the service associated with the bill.Don’t panic - you do have rights! Get the details And at that point, you’re in a huge time crunch. This only happens when you are trying to get the gas or electricity turned on in your new home. Many times, though, you hear it from a customer service representative over the phone. It might be a charge suddenly added to your bill. It may be something that you find on your credit report. In my years at the Citizens Utility Board (CUB), I have probably talked to thousands of people in this predicament. This guest blog post was written by Aimee Gendusa-English, Lead Community Service Liaison at the Citizens Utility Board of Illinois. ![]()
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